HOME-Y is a design advice hotline, in which our professional designer can assist you with any Q&A regarding a design dilemma. This service is completed either phone or Zoom call and is designed to help assist our clients with making difficult decisions when it comes to styling their home. HOME-Y operates as a scheduled design hotline. Once booked, your designer will call you at your confirmed time. ALL calls are booked in advance and begin promptly at the scheduled time.
PLEASE NOTE:This is a Q&A for a design dilemma or a general direction for a room design, not a full design plan for your project.
Our Services
Book a session with your designer. Receive your booked call details. Your designer will contact you at your scheduled time.
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The Design SOS is ideal for clients who need quick, focused guidance on one specific design decision. This session is designed to provide clarity, not overwhelm, by addressing a single design direction with expert, actionable advice. Whether you’re finalizing a choice or second-guessing a detail, this session helps you move forward with confidence. If you have a few simple questions about one aspect of your project such as what accessories to add to a newly remodeled bathroom, picking out a kitchen backsplash, etc. then this is the level for you.
Perfect for:
Wallpaper selection
Rug size and placement
“What would pair well with this?” decisions
Styling a shelf, wall, or corner
Includes:
30-minute phone or Zoom call
Live design advice
Unlimited messaging with the designer to send photos of the current space and any inspiration for design
Follow-up email with recommendations & action steps
Please note:
This session does not include full room design, space planning, 3D renderings or sourcing multiple items. All paint colors are meant to be sampled in person, as lighting and adjacent colors often dictate how a color or finish will read in different settings.
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The Space Reset is designed for clients who need intentional guidance to bring a room back into balance, creating a cohesive flow for one room or open concept space. We’ll assess layout, flow and cohesion to create a clear path forward.
Perfect for:
One room
Material selections
Furniture layout ideas/ feng-shui advice
Lighting recommendations
Detailed add ons: Outlet covers, vent cover, plant holders, etc.
Budget planning
Assist with furniture recommendations such as sofa options, window treatments and lighting fixtures.
Includes:
1 hour phone or Zoom call
Live design advice
Unlimited messaging with the designer to send photos of the current space and any inspiration for design
Follow-up email with recommendations & action steps
Please note:
This session focuses on one room or open-concept area and does not include 3D renderings.
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The Big Picture is a comprehensive design consultation for homeowners or renters seeking clarity across one or multiple spaces. This session focuses on vision, flow and long-term design direction.
Perfect for:
New homes or renovations
Full room or multi-space guidance
Furniture recommendations and shoppable links
Defining a cohesive design style
Design confusion/ choosing the proper aesthetic for your space
Includes:
2 hour phone or Zoom call
Live design advice
Unlimited messaging with the designer to send photos of the current space and any inspiration for design
Follow-up email with recommendations & action steps
Frequently Asked Questions
Everything you need to know before your HOME-Y session
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No contracts.
No overwhelm.
Just professional design guidance when you need it.HOME-Y operates as a scheduled design hotline. Once booked, your designer will call you at your confirmed time. ALL calls are booked in advance and begin promptly at the scheduled time.
What you get:
A scheduled phone or Zoom session
Direct & professional design guidance/ Clear direction to confidently finalize your decision
Unlimited messaging with the designer to send photos of the current space and any inspiration for design
Follow up recap via email
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HOME-Y offers live interior design calls during designated Design Hours:
Monday–Friday: 8:00 AM – 8:00 PM (PT)
Saturday: 8:00 AM – 8:00 PM (PT)
Sunday: Closed
All calls must be scheduled in advance.
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Live calls are not available 24/7. This ensures every client receives focused, high-quality guidance.
For urgent needs outside of design hours, a limited number of After-Hours Design SOS sessions may be available at a premium rate.
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HOME-Y is a session-based service.
Clients may submit text or voice-note questions 24/7, but responses are delivered during the next business window.
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If availability allows, you may book an additional session. To ensure fairness and quality, calls cannot automatically run over their scheduled time.
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Calls begin promptly at the scheduled time. Late arrivals may result in shortened session time to respect the next client’s booking. Extensions are not guaranteed.
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A limited number of After-Hours Design SOS sessions are available by request and offered at a premium rate.
Our After Hours Design SOS is for clients who need immediate guidance outside of our live design hours. This is offered during evenings or select weekends.
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Due to the time-based nature of this service, all bookings are non-refundable. Rescheduling is permitted with at least an 8 hour notice.
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Each session includes real-time design guidance, professional recommendations and actionable next steps.
Detailed drawings, renderings or sourcing are not included unless otherwise stated. -
Because HOME-Y sessions are time-based and reserved exclusively for you, we kindly ask that you review the following policy before booking.
Cancellations & Reschedules:
• Sessions may be canceled or rescheduled up to 24 hours before your scheduled start time.
• Cancellations made within 24 hours prior to your session are non-refundable and non-transferable. If you need to reschedule your call, you must provide an 8-hour notice minimum.Late Arrivals:
• Sessions begin promptly at the scheduled time.
• If you are late, your session will still end at the originally scheduled time.
• Arrivals more than 10 minutes late may be considered a no-show.No-Shows:
• Missed sessions without notice are considered no-shows and are non-refundable.
• No-shows must book a new session to receive service.After-Hours & Emergency Requests:
• After-hours sessions (if available) are subject to premium pricing and follow the same cancellation policy.
Acknowledgment:
By booking a HOME-Y session, you acknowledge and agree to this cancellation policy.